Terms

We want you to be completely satisfied with your purchase

Return Window

You have 30 days from the date of delivery to initiate a return. Items must be unused, in original packaging, and in the same condition as received.

Return Conditions

To be eligible for a return, items must meet the following criteria:

  • Unused and in original condition
  • Original packaging and tags intact
  • Proof of purchase included
  • No signs of wear or damage

How to Return

Follow these simple steps to return your item:

  1. Contact our customer service team
  2. Receive your return authorization number
  3. Pack the item securely in original packaging
  4. Ship the item to our returns address

Refund Processing

Once we receive your return, we will inspect the item and process your refund within 5-7 business days. Refunds will be issued to your original payment method.

Non-Returnable Items

The following items cannot be returned:

  • Final sale items
  • Personalized or custom products
  • Perishable goods
  • Digital downloads

Important Note

Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect.

Questions?

If you have any questions about our return policy, please contact our customer service team at support@shapexone.com